Terms of service

Who we are and this agreement

VibeMetrics is run by Arman Mkhitaryan, Prague, Czech Republic (IČO 12345678) ("we", "us"). These terms cover the service at https://www.vibemetrics.app/.

By creating an account you agree to these terms, our privacy policy and our data processing agreement. If you sign up for a company, you confirm you may agree for it. You must be at least 18.

The service

VibeMetrics shows where the visitors, signups and paying customers of your apps come from. You add a small script to your app, and you can connect Stripe to see payments.

While we're in beta, the service is free and features may change. We'll email you before paid plans start.

Your account

Keep access to your email account and sign-in safe: whoever can sign in as you can see and change your data. Tell us at once if you think someone else got in.

Plans, trial and payment

• The trial gives you 14 days of Starter, from the first visitor we record. No card needed.
• Our plans are sold by Link, LLC (a Stripe company), which is the seller of record. Link's own terms apply to the purchase, and Link handles the payment, tax and invoices.
• Prices are in US dollars, plus tax where applicable. Subscriptions renew automatically until you cancel.
• Upgrades start right away and you pay the difference for the rest of the period. Downgrades start when the period you paid for ends.
• You can cancel any time under Billing. You keep your plan until the end of the period you paid for.
• When a trial or plan ends without a new plan, your dashboards lock. We keep recording for 90 days and keep the data for 365 days, so picking a plan brings it all back.
• If we change our prices, we tell you at least 30 days before your next renewal at the new price.

Pageview limits

Each plan includes a number of pageviews a month. We never stop recording or charge you more without asking. After two months in a row over your plan, we suggest the smallest plan that fits and give you 7 days' notice; then your dashboards lock until you upgrade. If an account goes above 3 times its plan, we pause recording until it upgrades.

Refunds

See our refund policy at https://www.vibemetrics.app//refunds.

Your data and your visitors

• Your data is yours. We use it only to provide the service, as our privacy policy describes.
• For your visitors' data we act on your behalf, under our data processing agreement, which is part of these terms.
• You choose how visitors are told apart, for each app in Settings: standard mode keeps a random ID in the visitor's browser, cookieless mode stores nothing there and links visits within one day only.
• You're responsible for telling your visitors about the measurement (in your own privacy notice) and for asking for consent where the law requires it, for example for storing a visitor ID in the browser in standard mode in the EU.
• Don't send us names, email addresses or other details that identify a person directly in events or their properties.

Fair use

• Only measure apps and websites you run or may measure.
• Don't send fake traffic, try to break or overload the service, or get around its limits.
• Don't use VibeMetrics for anything illegal.

We may suspend an account that breaks these rules, and we'll tell you why.

Public dashboards

If you create a public link, anyone with it can see that dashboard, read-only, and search engines may list it. Public dashboards show a "Powered by VibeMetrics" badge. You can turn the link off any time.

Availability and changes

We work hard to keep VibeMetrics running and accurate, but we can't promise it will always be available or error-free. Numbers can differ from other tools, for example when visitors block scripts. We may improve or change features; if a change takes away something you rely on, we tell you first.

Liability

As far as the law allows, we aren't liable for indirect losses (such as lost profit or data you didn't keep elsewhere), and our total liability is limited to what you paid us in the 12 months before the claim. Nothing here limits liability that can't be limited by law, or your rights as a consumer.

Ending the agreement

You can delete your account any time under Account; that deletes your data. We may end the agreement with 30 days' notice by email, or right away if you seriously break these terms.

Changes to these terms

If we change these terms in a way that matters, we email you at least 30 days before. If you keep using VibeMetrics after that, the new terms apply; if you don't agree, you can cancel and delete your account.

Law and contact

These terms are governed by the law of the Czech Republic, and its courts decide disputes. If you're a consumer, you keep the protection of the mandatory laws of the country where you live, and you may go to its courts.

Questions: [email protected].